Everything you wanted to ask.

You forward your existing business number to Trazie whenever you can't pick up. The AI answers within 10 seconds, greets the caller by your business name, asks the right questions, and captures every detail. It then sends you an SMS summary — the customer's number, the job, and how much it's likely worth — and ranks it against your other leads so you call the best one back first.

Setup takes about 10 minutes. You sign up, tell Trazie about your business (name, trade type, service area, pricing), and set up conditional call forwarding on your existing mobile or landline. No new number, no IT, no apps to install.

Before you dial your activation codes, do three quick things so calls divert cleanly. First, on iPhone only, turn off Live Voicemail (Settings > Apps > Phone > Live Voicemail > Off). Second, on iPhone only, turn off Call Forwarding in Settings (Settings > Apps > Phone > Call Forwarding > Off). Third, on any phone (iPhone or Android), dial ##002# then tap Call and wait for the confirmation screen — this clears any existing voicemail forwards set by your carrier. Once done, dial the activation codes shown on your dashboard.

The diversion is set on your mobile network, not in your phone settings, so it stays active until you remove it — turning it off inside Trazie is not enough. Dial these three from your mobile: ##61# (cancel no answer), ##67# (cancel busy) and ##62# (cancel unreachable). A confirmation screen appears after each one, and they are the same on every Australian carrier. Your missed calls then go back to your normal voicemail. Dial your activation codes again whenever you want Trazie answering.

Your Trazie number stops answering. Because your activation codes divert unanswered calls away from your carrier voicemail, those calls will not reach voicemail either until you remove the diversion — dial ##61#, ##67# and ##62# from your mobile to send them back to your normal voicemail. If you resubscribe within 30 days you keep the same Trazie number; after that your number is released and a new one is issued when you return.

Trazie supports all Australian trades and service businesses including plumbers, electricians, locksmiths, HVAC technicians, builders, painters, carpenters, cleaners, landscapers, pest controllers, removalists, pool services, mobile mechanics, handymen, dog groomers, appliance repair, window cleaners, arborists, and IT support.

Trazie starts at AU$149/month for the Starter plan (100 call minutes and 50 SMS a month), AU$249/month for Pro (200 minutes and 200 SMS), and AU$349/month for Growth (400 minutes and 400 SMS). All plans include a 10-day free trial with no credit card required.

Yes. All plans include a 10-day free trial. No credit card required and no lock-in. You can cancel anytime.

Yes. Trazie works with your existing mobile or landline number using conditional call forwarding. When you can't answer, calls forward to Trazie automatically. Your number stays yours.

When you're available, calls ring through to you as normal. Trazie only answers when you don't pick up, when your phone is busy, or when you've activated JobCatcher mode.

JobCatcher scores each inbound lead based on three factors: estimated job value, urgency (emergency vs flexible timing), and distance from your location. High-value, urgent, nearby jobs are ranked first so you always call back the most profitable lead first.

When you're booked out or a job is outside your area, Trazie routes the lead to a trusted, verified operator in the Trazie Network. You earn a referral fee for every job you pass on.

Yes. Trazie is built on enterprise-grade infrastructure with encrypted data storage and transmission, and complies with the Australian Privacy Act 1988. Your customer data is never sold or shared with third parties.

You can cancel anytime from your account settings — no phone calls, no lock-in periods, no cancellation fees. Your access continues until the end of your current billing period. One thing to remember: your mobile keeps diverting unanswered calls to your Trazie number until you remove the diversion, so dial ##61#, ##67# and ##62# from your mobile once you have cancelled.